Frequently Asked Questions
Helpful answers about our jewelry, payments, returns and customer support.
How closely do your pieces match the original designs?
Our purpose is to make the elegance of luxury-inspired jewelry accessible at a more considered price. Each piece is developed using an original item as a physical reference, with careful attention to its proportions, contours, finish and recognizable design details.
We aim for approximately 90% visual similarity, although the result can vary slightly by design, material, size and production batch. Producing a near-identical version would require substantially more expensive materials and manufacturing, typically increasing the price by at least three times. We focus instead on the best balance of appearance, craftsmanship and value.
Do the product photos show the actual item?
Yes. Most products include a video of the actual item, so you can see the details, shine, and overall look more clearly before ordering.
For products that don’t yet have a video, filming is already underway and new videos are being added regularly. Our product pages also include photos of the actual piece, with some clean-background images lightly edited for clearer presentation while keeping the product accurately represented.
What is your jewelry made from, and will it fade?
Unless otherwise stated on the product page, our jewelry is made with a 925 sterling silver (S925) base and finished with approximately 2.5 microns of quality gold plating for a richer finish and better color retention.
With proper care, the plating is designed to maintain its color and shine well and should not fade easily. As with all gold-plated jewelry, long-term wear, friction, sweat, perfume, lotion, and water can gradually affect the finish over time.
Simple care:
- Remove jewelry before showering, swimming, exercising, or cleaning.
- Wipe gently with a soft, dry cloth after wearing.
- Apply perfume, lotion, sunscreen, and hair products before putting on your jewelry.
- Store each piece separately to reduce rubbing and scratches.
- Avoid harsh chemicals and abrasive polishing products.
A little care goes a long way in keeping your jewelry bright and beautiful.
My tracking says delivered, but I can’t find my package. What should I do?
Please contact us by email or WhatsApp and we’ll help investigate with the carrier. Couriers often provide a delivery photo, which may help locate the package.
If it still cannot be found, we’ll work with you on a suitable solution, such as a replacement shipment. Our goal is to make sure you’re taken care of.
Which payment methods do you accept?
We accept PayPal and major credit or debit cards through our secure online checkout. These established payment providers offer their own buyer-protection and dispute procedures, subject to their terms.
For your security, we do not ask customers to complete payment through bank transfers, gift cards, cryptocurrency or unfamiliar off-site links. Be cautious if anyone offers an extra discount in exchange for paying outside the official checkout.
How can I request a refund?
You may request a return within 30 days of delivery. Please contact us with your order number, a brief explanation of what did not meet your expectations and, when relevant, clear photos of the item.
Once a return is approved and the item has been received and inspected, the refund will be sent to the original payment method. Eligibility and item-condition requirements are explained in our Return & Refund Policy.
Why haven’t I received a reply yet?
Our team works in the GMT+8 time zone. Messages received outside working hours may take a little longer, but we aim to reply within 12 business hours, excluding weekends and public holidays.
Please also check your spam, junk or Promotions folder. Automated filtering is especially common with Outlook and Hotmail. Adding our address to your contacts and replying within the same email thread can help keep future messages together.
